Refund policy

We want you to be confident in every Lauvé purchase. If something isn’t right, we’re here to help.

14-Day Change-of-Mind Returns

Changed your mind? You may request a return within 14 days of receiving your order.

To be eligible for a change-of-mind return, the product must be:

  • Unused and in its original condition

  • Complete with all original accessories and components

  • Returned in its original packaging

  • Accompanied by proof of purchase

To request a return, contact support@lauve.co with your order number and reason for return.

Please do not send your item back before your return has been approved and return instructions have been provided.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

Original shipping charges are non-refundable for change-of-mind returns.

We recommend using a tracked shipping service. Lauvé is not responsible for return parcels that are lost or damaged in transit before reaching our return facility.

For international change-of-mind returns, customers are responsible for return shipping and any applicable customs duties, taxes or other return-related charges, unless otherwise required by law.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If your product is faulty, arrives damaged, or you receive the wrong item, contact support@lauve.co as soon as reasonably possible.

Please provide:

  • Your order number

  • A description of the issue

  • Photos or video showing the issue, where reasonably possible

We will assess the issue and provide an appropriate remedy.

Where required by applicable consumer law, remedies may include a repair, replacement, refund or reimbursement of reasonable return shipping costs.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank, card issuer or payment provider to process the refund.

Original shipping charges are not refunded for change-of-mind returns.

Exchanges

We do not currently offer direct exchanges for change-of-mind purchases.

If you would like a different product, colour or variation, you may return an eligible product and place a new order.

This does not affect your right to a replacement where required under applicable consumer law.

Non-Returnable Items

We may not accept change-of-mind returns for:

  • Products that have been used

  • Products damaged through misuse, accident or improper care

  • Products missing original parts or accessories

  • Products without their original packaging

  • Gift cards

  • Final-sale items, where permitted by law

These exclusions apply only to change-of-mind returns and do not limit your rights under applicable consumer protection laws.

International Returns

Eligible international orders may be returned under our 14-day change-of-mind policy.

Unless the product is faulty, damaged, incorrect, or applicable law requires otherwise, customers are responsible for arranging and paying for return shipping to our nominated Australian return facility.

Please contact us before returning an international order so we can provide the correct return instructions.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major problem, you may be entitled to choose a refund or replacement. For other problems, you may be entitled to have the product repaired or otherwise remedied in accordance with the Australian Consumer Law.

The rights provided under this policy are in addition to any rights and remedies available to you under applicable consumer protection laws.

The 14-day change-of-mind period does not limit your rights in relation to faulty or defective products under the Australian Consumer Law.

Contact

For returns, refunds or product issues:

Lauvé
support@lauve.co

Please include your order number when contacting us so we can assist you efficiently.