Terms of service

Overview

This website is operated by Lauvé Living. Throughout the site, the terms “we”, “us” and “our” refer to Lauvé.

Lauvé offers this website, including all information, products, services and tools available through this site, to you conditioned upon your acceptance of these Terms of Service.

By visiting our website, purchasing a product from us or otherwise using our services, you agree to be bound by these Terms of Service and any additional policies referenced on this website.

If you do not agree to these terms, you should not use our website or purchase products through it.

1. Online Store Terms

By using our website, you confirm that you are at least the age of majority in your state, territory or country of residence, or that you have permission from a parent or legal guardian where required.

You must not use our products, website or services for any unlawful or unauthorised purpose.

You must not attempt to interfere with the security, operation or functionality of our website.

2. Products

We make reasonable efforts to display our products, colours, specifications, dimensions and other details as accurately as possible.

However, colours and appearance may vary depending on your device, screen settings, lighting and other factors.

We may modify, improve or discontinue products, specifications, packaging or features from time to time.

Product availability is subject to stock availability.

3. Prices

Prices displayed on our website may vary depending on your location, currency and applicable taxes.

For Australian customers, prices will include GST where required by law.

International customers may be responsible for local taxes, customs duties, import charges or other government fees unless otherwise stated at checkout.

We reserve the right to change our prices at any time. Price changes will not affect orders that have already been accepted by us.

4. Orders

When you place an order, you agree that the information you provide is accurate, complete and current.

Submitting an order does not necessarily mean that we have accepted it.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable

  • Pricing or product information contains an obvious error

  • Payment cannot be authorised

  • We reasonably suspect fraud or unauthorised activity

  • Shipping restrictions prevent us from fulfilling the order

If we cancel an order after payment has been received, we will refund the applicable amount to the original payment method.

5. Payment

Payment must be made using one of the payment methods available at checkout.

By submitting payment information, you represent that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers. Your use of those services may also be subject to the provider's applicable terms and privacy policies.

6. Shipping and Delivery

Shipping options, estimated delivery times and applicable charges will be displayed at checkout where available.

Delivery estimates are provided as estimates only and may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, peak periods and other logistical disruptions.

Customers are responsible for providing accurate and complete delivery information.

If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply where permitted by law.

Risk in the products passes to you upon delivery to you or a person authorised by you to receive the order, subject to applicable law.

7. International Orders

Lauvé may sell and ship products to selected countries and regions.

International customers are responsible for ensuring that the products they order may lawfully be imported and used in their destination country.

Depending on the destination, orders may be subject to customs duties, import taxes, fees or other government charges.

Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and are the customer's responsibility.

Customs processing may also cause delivery delays outside our control.

8. Returns and Refunds

Returns, refunds and change-of-mind requests are governed by our Returns & Refunds Policy.

Eligible change-of-mind returns may be requested within 14 days of receiving an order, subject to the conditions set out in that policy.

Nothing in these Terms of Service or our Returns & Refunds Policy excludes, restricts or modifies rights that cannot lawfully be excluded under the Australian Consumer Law or other applicable consumer protection laws.

9. Product Use

You are responsible for using Lauvé products in accordance with the instructions, warnings and intended use provided with the product.

Products should not be used in a manner inconsistent with their intended purpose or safety instructions.

To the extent permitted by law, Lauvé is not responsible for loss or damage resulting from misuse, unauthorised modification, improper maintenance, failure to follow product instructions or other use outside the product's intended purpose.

Nothing in this section limits any rights or remedies that cannot legally be excluded.

10. Warranty and Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a repair, replacement, refund or other remedy if a product fails to meet applicable consumer guarantees.

Any voluntary or manufacturer's warranty provided by Lauvé operates in addition to, and does not replace, your rights under applicable consumer law.

11. Accuracy of Information

We aim to ensure information on our website is accurate and current.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, availability or other information.

Where permitted by law, we may correct errors or update information without prior notice.

Nothing in this section allows us to avoid an obligation imposed by applicable consumer law.

12. Promotions and Discount Codes

Promotions, offers and discount codes may be subject to additional conditions.

Unless otherwise stated:

  • Discount codes cannot be exchanged for cash

  • Only one discount code may be used per order

  • Discounts cannot be applied retrospectively to completed orders

  • Promotions may have specified eligibility requirements or expiry dates

We may modify or withdraw promotions where permitted by law.

13. Intellectual Property

All content available through the Lauvé website, including our branding, logos, product imagery, photographs, videos, graphics, text, website design and other materials, is owned by or licensed to Lauvé unless otherwise stated.

You may access and use this content for personal, non-commercial purposes.

You must not reproduce, distribute, modify, publish, commercially exploit or otherwise use our intellectual property without our prior written permission, except where permitted by law.

14. Reviews and User Content

If you submit a product review, photograph, comment, feedback or other content to us, you confirm that you have the right to provide that content.

You must not submit content that is unlawful, misleading, defamatory, abusive, infringing or otherwise violates the rights of another person.

Where you provide content specifically for publication or promotional use, you grant Lauvé a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for the purposes for which it was submitted, subject to applicable law.

15. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites and services, including payment providers, delivery providers and social media platforms.

These third parties operate independently from Lauvé.

We are not responsible for third-party websites, services or content except to the extent responsibility cannot lawfully be excluded.

Your use of third-party services may be governed by separate terms and privacy policies.

16. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable privacy laws.

By using our website, you acknowledge that information may be processed by service providers that assist us with operating our website, processing payments, fulfilling orders, providing customer support and delivering other business functions.

17. Prohibited Uses

You must not use our website:

  • For unlawful or fraudulent purposes

  • To violate the rights of another person

  • To transmit malicious software or harmful code

  • To attempt unauthorised access to our systems

  • To scrape or systematically extract website content without permission

  • To interfere with the operation or security of the website

  • To impersonate another person or provide deliberately false information

We may restrict or terminate access to our website where we reasonably believe these terms have been violated.

18. Limitation of Liability

To the maximum extent permitted by law, Lauvé will not be liable for indirect, incidental, special or consequential loss arising from your use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot be excluded under the Australian Consumer Law or other applicable law.

Where our liability may lawfully be limited, it will be limited only to the extent permitted by applicable law.

19. Indemnification

To the extent permitted by law, you agree to indemnify Lauvé against reasonable losses, liabilities or expenses resulting directly from your unlawful use of our website, infringement of another person's rights, or material breach of these Terms of Service.

20. Severability

If any provision of these Terms of Service is determined to be unlawful, invalid or unenforceable, that provision will be interpreted or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

21. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products or legal requirements.

The version published on our website at the time you place an order will generally apply to that order, subject to applicable law.

22. Governing Law

These Terms of Service are governed by the laws of Victoria, Australia, subject to any mandatory laws or consumer protections that apply in your location.

Nothing in these terms prevents you from exercising rights available to you under applicable consumer protection legislation.

23. Contact

Questions regarding these Terms of Service can be sent to:

Lauvé
support@lauve.co

Last updated: 26 September 2026