Shipping policy

Last updated: 26 September 2026

This Shipping Policy explains how Lauvé Living, (“Lauvé Living”, “Lauvé”, “we”, “us” or “our”), processes and delivers orders placed through our online store.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During product launches, promotional periods, holidays or periods of high demand, processing may take longer.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Shipping Within Australia

Lauvé Living currently primarily serves customers throughout Australia.

Orders are dispatched from our Australian fulfilment facility.

Available shipping options, estimated delivery times and applicable shipping charges will be displayed at checkout.

Delivery times vary depending on your location, selected shipping method and carrier. Any delivery timeframe shown at checkout is an estimate and begins after your order has been dispatched.

International Shipping

As Lauvé Living expands internationally, we may offer shipping to selected countries and regions.

Available international destinations, shipping methods, estimated delivery times and shipping charges will be displayed at checkout where international shipping is available.

Unless otherwise stated, international orders will be dispatched from our Australian fulfilment facility.

International delivery times may vary depending on the destination, carrier, customs processing and local import requirements.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on factors such as your delivery destination, order size, weight and selected shipping method.

From time to time, Lauvé Living may offer free or discounted shipping. Any applicable conditions will be stated with the relevant offer.

Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the customer's responsibility.

Lauvé Living does not control charges imposed by foreign customs authorities and cannot guarantee their amount.

Customers are responsible for ensuring that products ordered from Lauvé Living can lawfully be imported into and used within their destination country.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you notice an error in your shipping address, contact support@lauve.co as soon as possible.

We will make reasonable efforts to update your delivery information before dispatch. However, we cannot guarantee that changes can be made once an order has entered fulfilment or has been shipped.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be resent.

Failed or Refused Delivery

If delivery cannot be completed, the shipping carrier may arrange redelivery or provide instructions for collection.

If a parcel is returned to Lauvé Living because it was not collected, delivery was repeatedly unsuccessful, or delivery was refused, we will contact you regarding the available options.

Additional shipping charges may apply if you request the order to be shipped again, except where otherwise required by law.

Lost Packages

If your order has not arrived within a reasonable period after its estimated delivery date, please contact support@lauve.co.

Include your order number and, where available, tracking information.

We will work with the relevant shipping carrier to investigate the shipment.

Where an order is confirmed as lost in transit, we will provide an appropriate resolution in accordance with applicable law.

Damaged Packages

If your order arrives damaged, please contact support@lauve.co as soon as reasonably possible.

Please provide:

• Your order number

• Photographs of the parcel and packaging

• Photographs or video of the damaged product

• A brief description of the issue

Please retain the product and original packaging while we assess your request.

Where appropriate, we will arrange a remedy in accordance with our Returns & Refunds Policy and applicable consumer law.

Delivery Delays

Occasionally, deliveries may be delayed due to circumstances outside our reasonable control, including carrier disruptions, severe weather, customs processing, public holidays or other logistical events.

We will make reasonable efforts to assist with delayed shipments.

Estimated delivery dates are provided as guidance and are not guaranteed unless expressly stated otherwise.

Nothing in this Shipping Policy limits any rights you may have under applicable consumer law.

Pre-Orders

From time to time, selected Lauvé Living products may be available for pre-order.

Where applicable, an estimated dispatch date or timeframe will be displayed on the relevant product page.

Pre-order dispatch dates are estimates and may change due to production, freight or other circumstances.

If a significant delay occurs, we will provide an update and any options required under applicable consumer law.

Returns

Returns and return shipping are governed by our Returns & Refunds Policy.

For approved 14-day change-of-mind returns, customers are generally responsible for return shipping costs.

Different arrangements may apply where a product is faulty, damaged, incorrect or otherwise covered by applicable consumer law.

Contact

For shipping and delivery enquiries:

Lauvé Living
Australia

Email: support@lauve.co